Extremely happy with the product quality, customer service.
We bought a vanity for a client, and it was a great experience. The quality was 100%, the purchasing process was easy, and when the item arrived, the packaging was excellent. The product arrived in perfect condition, super well-packaged to prevent any damage. 100% recommended. We love it!
We are so happy with our vanity purchase, the Elegant Bath Vanity Set Brown-Warm Walnut, 84 inches. The vanity and countertop are of excellent quality and the smart LED mirror is fantastic.
When I initially found the Upvanity company online, there was some hesitation since it was online and in China. I did my research, looked at all the reviews and decided to speak to the company before making the purchase. I made an appointment to have a phone call with a representative. I was called as promised and spoke with Aurora. She was a terrific person, professional, personable and just a pleasure to speak with. She was patient and answered all my questions. After reviewing everything and confirming what we wanted, I called back and worked with Aurora to place my order on the phone instead of doing it online which further gave me comfort in ordering, especially since we wanted to customize a few things, which they allow you to do.
Once ordered, I received emails and detailed information confirming my order as well as shipping and tracking information from China. The communications were really good and any time I had a question I sent an email which was returned by Aurora. Please note that there is a time difference, so you do not get an immediate response, but within a few to several hours, a reply was sent. Very responsive company throughout the entire time.
The shipping estimates were spot on as communicated. The delivery went smooth and the local company was great. The actual package delivered was an amazing thing. Since we purchased an 84 inch vanity, countertop, sinks and hardware, it was a very large wooden crate and everything was included with amazing packaging to protect everything from any damage during shipping. I had it professionally installed and it was straight forward without issue. The only small issue we have is that the smart mirror component for time and temperature did not support 12 Hour and Fahrenheit, but after emailing Aurora about this, she is sending a replacement component for this and it will be here is a few days.
As a final comment, we would not hesitate ordering from this company again. My sincere thanks to Aurora for all her assistance and support.
Absolutely fantastic quality on the design, fabrication, fabrication, shipping, packing, and quality of the product now installed. I was hesitant buying site unseen and now I wish I had bought all my vanities from Uptown Vanity. Would love to buy again from them. They even customized a matching counter per my specifications for another piece of furniture in the bathroom. Thank you for a wonderful experience from beginning to end! Thank you Uptown Vanity!
We ordered two vanities and a makeup vanity for our bath remodel. All of the units were customized for sizing of vanities, mirrors etc. it was very easy to work with Upvanity for all of our needs. Aurora was our direct contact during the process and she was amazing to work with. Very detailed with our designs and fantastic communication. Everything was packed incredibly well for transport with no damage. I highly recommend Upvanity.
