Refund policy

At UpVanity, your satisfaction is our highest priority. We’re committed to ensuring that your purchase not only meets, but exceeds your expectations. If you’re not completely satisfied, our return policy is designed to assist you promptly and professionally—because your peace of mind is part of our promise.

Your Satisfaction Guarantee

• 90-Day Comfort Guarantee

You have 90 calendar days from the date of delivery to initiate a return or exchange. This policy reflects our confidence in the quality and durability of our products.

 

• Condition of Returns

Please return items in their original, unused condition with all packaging, hardware, and accessories. This ensures a smooth process and helps us address your needs effectively.

 

• Exclusions

Customized products and items marked as final sale are non-returnable unless they arrive damaged or defective. We recommend verifying all product details before confirming your purchase.

 

How to Return or Exchange

• Contact Us

Please chat with us online or email us at support@upvanity.com with your order number, a brief explanation for the return, and any supporting images (if applicable).

• Authorization

Once we receive your request, our team will review the case and issue a return authorization within 48 hours and coordinate the next steps, including arranging a pickup date and time that works for you.

• Shipping & Costs

Customers are typically responsible for return shipping unless the product was damaged or incorrect due to our error. We’ll direct your return to the nearest regional warehouse based on your location and arrange the appropriate pickup details.

 

Damaged or Defective Products

 

• Immediate Actions

Report damaged or defective items within 72 hours with full-view and close-up photos. We will then initiate the return and refund process based on your situation.

 

• Quick Replacement Process

Expect swift action—your replacement begins processing as soon as your return is picked up. Tracking information will be sent as soon as your new item is on the way.

 

Installation Support & Product Assistance

Our specialists are here to help you with installation best practices, plumbing fit guidelines, and care instructions. Please refer to the documents after placing your order or contact us directly for assistance.

 

Fast Refund Processing

Once your returned item is received and inspected, we will notify you of its eligibility. Approved refunds are processed to your original payment method within 3–5 business days.

 

Order Cancellations

Orders can be modified or canceled within 48 hours of placement. Please double-check all product details before submitting your order to avoid potential costs.

 

Product Packaging

 

For safe transit, we kindly ask that returns be packaged securely. In cases where items arrive without adequate protection, a restocking fee may apply.

 

Our Commitment

We focus on lasting relationships, not just beautiful bathroom solutions. With UpVanity, your customer experience extends beyond delivery.

 

Contact Us

For more questions, chat or email us at support@upvanity.com, and our team will be delighted to assist you promptly.